Coopers Tours transferred their coach booking system to Distinctive Systems in early 2022.   I can honestly say from the initial training we did to any ongoing support we need they have been great throughout.  Like any new system it felt daunting at first, but TBS is easy to navigate and has made our working lives so much easier and more efficient for ourselves and for our passengers.  The staff are all very friendly and helpful and I would recommend them to anyone in the Coaching Industry.

The most unbelievable software. Since I started using Coach Manager, it has changed my business from being paperwork-heavy to a very easy and organised business to run. You simply book something in and the system will automatically invoice the client and track whether they’ve paid. It is a really well thought-out system which covers every angle and saves you all the work. But the best thing about Distinctive Systems is the support. When you call, you get through very quickly and speak to someone who knows exactly what they’re doing. They are extremely helpful and patient. I can honestly say it’s the best customer service experience I’ve ever had.

We are proud to have used Distinctive Systems' Coach Manager software for over 20 years and, more recently, its Tour Booking System. Both have become fundamental to the smooth and efficient running of our business. Throughout our long-standing relationship, the Distinctive Systems team have always been exceptionally helpful, providing excellent training and software support. Their commitment to customer service is outstanding - they have even travelled to our office in Devon to offer support in person. We would highly recommend Distinctive Systems to any coach or tour operator looking for reliable software backed by a knowledgeable, responsive and genuinely supportive team.

Distinctive Systems, TBS, VMS & Coach Manager are a vital part of our daily business. We truly do not know how we ran our operations before we started using this system. Why We Love TBS, VMS & Coach Manager: Easy bookings (The booking process is fast and simple), Clear schedules (We see all our coach trips and jobs in one place), Saves time (Automated tools cut down on paperwork and mistakes), Great support (The team helps us fix any problems right away). Stress-Free Business Growth: More work (We handle a much higher volume of jobs easily), No added stress (The automation keeps our team calm and organised), Better daily flow (Workloads are balanced without burning out our staff), Happy clients (We deliver faster answers to our customers).

We have been super impressed with the service from Distinctive systems. From our initial enquiry right through to the implementation, training and support we could not fault the high level of customer experience that we have received. Nothing has been too much trouble and the team have kept us up to date at each stage of set up, they have also supported some of our less computer savvy staff, they have supported training for our accounts team and generally been on hand at the click of a button or a call to answer any questions we have had. Anyone thinking of using Distinctive systems I can highly recommend.

As a busy coach and bus operator, having dependable scheduling software is essential, and Distinctive Systems has consistently delivered for us. Their software plays a vital role in helping us plan our services efficiently and gives us confidence that our operations are running as smoothly as possible. Beyond the software itself, the team are always on hand to help us. We are proud to work with Distinctive Systems and look forward to continuing the relationship for many years to come.